ATTRAP'RÊVES GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”) govern the sale of accommodation, stays and, where applicable, additional services offered by SAS ATTRAP'RÊVES on its website www.attrap-reves.com.
Any booking made with Attrap'Rêves implies that these Terms and Conditions have been read and accepted in advance.
________________________________________
ARTICLE 1 – IDENTIFICATION OF THE SERVICE PROVIDER
The services offered on the website www.attrap-reves.com are marketed by:
SAS ATTRAP'RÊVES
Chemin de la Ribassière
13190 ALLAUCH – France
SIREN: 520 456 096
SIRET: 520 456 096 00012
Trade and Companies Register (RCS): Marseille
Telephone: 06 88 43 68 25
Email: contact@attrap-reves.com
Website: www.attrap-reves.com
Hereinafter referred to as “Attrap'Rêves”.
________________________________________
ARTICLE 2 – PURPOSE
These Terms and Conditions define the terms under which Attrap'Rêves offers its customers tourist accommodation and leisure services, particularly in its bubbles, cabins, suites and other unusual accommodation located in Allauch.
The essential features of each service, its price, any additional services and the available dates are presented to the customer before the booking is confirmed.
These Terms and Conditions apply to all bookings made directly with Attrap'Rêves, particularly through the website www.attrap-reves.com.
Where a booking is made through a partner or booking platform, that partner’s specific terms and conditions may also apply.
________________________________________
ARTICLE 3 – ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
Before confirming an order, the customer is invited to read these Terms and Conditions.
Confirming a booking means that the customer acknowledges having read and accepted these Terms and Conditions without reservation.
For online bookings, the customer must tick the relevant box before proceeding to payment.
The version of the Terms and Conditions applicable to the booking is the version in force on the date the contract is concluded.
Attrap'Rêves reserves the right to amend its Terms and Conditions at any time. Such amendments shall not apply to bookings that have already been confirmed.
________________________________________
ARTICLE 4 – BOOKING
Bookings may be made directly on the website www.attrap-reves.com or through other booking methods offered by Attrap'Rêves.
The customer selects, in particular:
• The desired accommodation;
• The stay dates;
• The number of guests;
• Any additional services offered.
Availability displayed on the website is provided in real time to the extent that information is supplied by the booking system.
The booking becomes firm and final once the order has been confirmed and the required deposit or full amount has been paid.
A booking confirmation email is sent to the customer once the booking has been confirmed.
The customer is responsible for ensuring that the contact details provided when booking are accurate.
________________________________________
ARTICLE 5 – PRICES
Prices are quoted in euros and include all taxes (including VAT), excluding tourist tax where applicable.
The price applicable to the booking is the price displayed when the order is confirmed and stated in the confirmation sent to the customer.
Attrap'Rêves reserves the right to change its prices at any time. Any price change shall have no effect on a booking that has already been confirmed.
Tourist tax
The applicable tourist tax is charged in addition where payable.
Attrap'Rêves collects the tourist tax on behalf of the relevant local authority and remits it in accordance with the applicable regulations.
The amount of the tourist tax is shown to the customer during the booking process where it can be determined in advance.
________________________________________
ARTICLE 6 – PAYMENT TERMS
Unless otherwise stated at the time of booking, a deposit of 30% of the total cost of the stay is payable when the booking is made.
The balance must be paid no later than 10 days before the arrival date.
If the balance is not paid by the due date, Attrap'Rêves may send the customer a reminder.
If the balance is not paid in accordance with the specified terms, the booking may be cancelled and the deposit paid may be retained by Attrap'Rêves, subject to applicable mandatory legal provisions and any specific terms agreed between the parties.
Where full payment is required at the time of booking, it must be made using one of the payment methods offered.
Online payments are processed through a secure system.
________________________________________
ARTICLE 7 – RIGHT OF WITHDRAWAL
In accordance with Article L. 221-28, 12° of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation services, other than residential accommodation, where the services are to be provided on a specific date or during a specific period.
Consequently, for an accommodation booking made for a specific date, the customer is not entitled to the statutory 14-day withdrawal period.
This information is brought to the customer’s attention before the booking is finally confirmed.
For online bookings, the customer must acknowledge having read this information when accepting the Terms and Conditions.
The absence of a right of withdrawal is independent of any cancellation and amendment terms that may be offered by Attrap'Rêves.
________________________________________
ARTICLE 8 – CANCELLATION AND AMENDMENT TERMS
8.1 Cancellation by the customer
The applicable cancellation terms are those stated at the time of booking and reiterated in the booking confirmation.
Any cancellation request made less than 14 days before the arrival date shall not entitle the customer to a refund for the night booked, except where otherwise required by mandatory law.
If the customer does not arrive on the scheduled stay date, this is considered a “no-show”. In such cases, the night is deemed to have been used and no refund may be requested.
If the customer begins a service and then chooses to interrupt it, no refund may be claimed for unused nights or services.
8.2 Request to amend or postpone a stay less than 14 days before arrival
Any request to change the stay dates made less than 14 days before the originally scheduled arrival date cannot be automatically accepted and is subject to the possibility of re-letting the originally booked night.
Attrap'Rêves may, as a goodwill gesture and subject to availability, attempt to re-let the night concerned to another customer.
If the originally booked night is re-let, Attrap'Rêves may agree to postpone the stay to a new date, subject to availability.
Such a postponement shall under no circumstances entitle the customer to a refund of the original booking. If the price differs between the originally booked date and the new date, the rates applicable to the new date may be applied.
If the originally booked night cannot be re-let, the customer may:
• Keep the option to postpone the stay, subject to availability, by paying an additional fee of €40 directly on site when they arrive;
• Or keep the stay on the originally scheduled date, with no postponement fee.
If the customer does not wish to pay the €40 fee and does not arrive on the originally scheduled date, the night will be considered forfeited and no refund may be requested.
The €40 fee is an amendment/postponement fee applicable when the originally booked night could not be re-let and the customer nevertheless chooses to postpone the stay.
Any request to amend a booking remains subject to Attrap'Rêves’ availability. The new stay date must be agreed with the establishment.
8.3 Exceptionally approved postponements
Any postponement granted less than 14 days before arrival constitutes an exceptional amendment to the booking and shall not create an entitlement for future bookings.
Approval of a postponement is subject, in particular, to Attrap'Rêves’ availability and compliance with the financial terms set out in this article.
If a stay is postponed, additional services booked for the original date, including massages, jacuzzi sessions or meals, may need to be booked again, subject to availability.
8.4 No-show
If the customer does not arrive on the scheduled date without prior agreement from Attrap'Rêves, the booking shall be deemed cancelled by the customer.
Any amounts paid shall be retained by Attrap'Rêves, subject to applicable mandatory legal provisions.
No refund may be requested solely on the grounds of a no-show.
________________________________________
ARTICLE 9 – CANCELLATION INSURANCE
Where the website offers the option to purchase cancellation insurance, that insurance constitutes a separate contract entered into with the relevant insurer.
The terms, coverage, exclusions and compensation procedures are those set out in the insurance contract.
Attrap'Rêves is not the insurer and cannot be held liable if the insurer refuses to pay compensation.
________________________________________
ARTICLE 10 – WEATHER CONDITIONS
As the accommodation is designed to allow guests to stay outdoors in particular conditions, ordinary weather conditions, including rain, clouds or falling temperatures, do not in themselves constitute grounds for cancellation or a refund.
For safety reasons, particularly where weather conditions pose a risk to customers or facilities, Attrap'Rêves may exceptionally have to postpone an overnight stay.
In such cases, Attrap'Rêves will, where possible, offer a new date depending on availability.
Any expenses incurred by the customer, particularly transport or external accommodation costs, shall not be covered by Attrap'Rêves unless otherwise required by law.
________________________________________
ARTICLE 11 – ARRIVAL AND DEPARTURE
Arrival and departure times are communicated to the customer when booking or before the stay.
The customer agrees to observe the times communicated.
In the event of late arrival, certain additional services booked for a specific time, particularly massages or jacuzzi sessions, may be shortened or forfeited if the scheduled time can no longer be honoured.
For services requiring precise timing, any delay may result in an additional charge for the extra time, as specified in the specific terms communicated to the customer.
________________________________________
ARTICLE 12 – OCCUPANCY OF ACCOMMODATION
The permitted number of guests for each accommodation unit is the number stated at the time of booking.
The customer agrees to comply with the occupancy limits and specific conditions applicable to the accommodation booked.
For safety reasons, certain accommodation units may be subject to age restrictions for children.
These restrictions are stated before booking.
The customer must ensure that the composition of their group complies with the conditions of the accommodation selected.
________________________________________
ARTICLE 13 – CONDUCT AND USE OF FACILITIES
The customer agrees to use the facilities and equipment made available to them for their intended purpose and in accordance with the instructions provided by Attrap'Rêves.
In particular, the customer must:
• Respect the premises, equipment and other customers;
• Comply with safety rules;
• Leave the accommodation in a normal state of cleanliness;
• Observe arrival and departure times;
• Avoid causing noise disturbance;
• Not organise any unauthorised party or gathering;
• Not smoke inside the accommodation where smoking is prohibited;
• Not bring dangerous or prohibited equipment or products into the accommodation.
Any damage, deterioration or loss attributable to the customer may be charged to them, subject to applicable regulations.
________________________________________
ARTICLE 14 – PETS
Pets are permitted only in accommodation units and under the conditions expressly specified by Attrap'Rêves at the time of booking.
The customer must comply with the specific rules communicated in this regard.
________________________________________
ARTICLE 15 – ATTRAP'RÊVES’ LIABILITY
Attrap'Rêves undertakes to provide the service booked in accordance with the features presented to the customer.
Attrap'Rêves shall not be held liable for damage resulting from:
• Any wrongful or imprudent conduct by the customer;
• Failure to comply with safety instructions;
• Force majeure;
• An unforeseeable and unavoidable external event;
• Or circumstances beyond its control.
This limitation shall not have the effect of depriving consumers of any rights to which they are entitled under mandatory legal provisions.
________________________________________
ARTICLE 16 – COMPLAINTS
Any complaint should first be sent to Attrap'Rêves as soon as possible after the issue arises, so that the establishment can seek a solution.
Complaints may be sent to:
SAS ATTRAP'RÊVES
Chemin de la Ribassière
13190 Allauch
France
Email: contact@attrap-reves.com
Telephone: 06 88 43 68 25
Customers are advised to keep any supporting documents relevant to the examination of their complaint.
________________________________________
ARTICLE 17 – CONSUMER MEDIATION
In accordance with the provisions of the French Consumer Code concerning consumer mediation, consumers may, after first submitting a written complaint to Attrap'Rêves and subject to the applicable admissibility requirements, refer the matter free of charge to the consumer mediator responsible for Attrap'Rêves.
Consumer mediator:
Médiation Tourisme et Voyage (MTV)
MTV – Médiation Tourisme Voyage
BP 80 303
75823 PARIS CEDEX 17
Website: www.mtv.travel
The mediator may be contacted online via www.mtv.travel or in accordance with the procedures specified by Médiation Tourisme et Voyage.
The consumer must first have submitted a written complaint to the service provider.
The matter may be referred to the mediator, in accordance with MTV’s admissibility requirements, where no satisfactory solution has been found or where the service provider has not responded within the applicable time limit.
Mediation is free of charge for the consumer.
Before submitting a request, the consumer must check the admissibility requirements with Médiation Tourisme et Voyage.
________________________________________
ARTICLE 18 – PERSONAL DATA
Personal data collected when a booking is made is processed in accordance with the applicable personal data protection regulations, particularly the General Data Protection Regulation (GDPR).
For information about the collection, use and retention of personal data and how to exercise the rights relating to such data, customers are invited to consult the Privacy Policy available on www.attrap-reves.com.
Customers have, in particular, the right to access, rectify and erase their data, to restrict its processing and, under the conditions provided for by law, to object to its processing.
________________________________________
ARTICLE 19 – INTELLECTUAL PROPERTY
All elements appearing on the website www.attrap-reves.com, including photographs, texts, logos, graphics, videos, trademarks and content, are protected by the applicable intellectual property laws.
Any reproduction, representation, adaptation or use, in whole or in part, without the prior written authorisation of Attrap'Rêves is prohibited where the material is protected by intellectual property rights.
________________________________________
ARTICLE 20 – FORCE MAJEURE
Attrap'Rêves shall not be held liable for any failure to fulfil its obligations where that failure results from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code and the applicable case law.
Where possible, Attrap'Rêves will inform the customer of the situation and seek an appropriate solution.
________________________________________
ARTICLE 21 – GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions are governed by French law.
In the event of a dispute, the customer is invited to seek an amicable solution first by contacting Attrap'Rêves.
If no amicable agreement is reached, the consumer may use the alternative dispute resolution procedures provided for by the applicable regulations, including consumer mediation under the conditions set out in Article 17 of these Terms and Conditions.
If the dispute persists, the rules on jurisdiction applicable to consumers under the law shall determine the competent court.
________________________________________
ARTICLE 22 – ENTIRE AGREEMENT
These Terms and Conditions constitute the entire set of terms applicable to the booking, subject to any specific terms expressly communicated to the customer when the order is placed.
If any provision of these Terms and Conditions is declared null and void or unenforceable, the remaining provisions shall remain in force.
________________________________________
SAS ATTRAP'RÊVES
Chemin de la Ribassière
13190 Allauch – France
SIRET: 520 456 096 00012
Tel.: 06 88 43 68 25
Email: contact@attrap-reves.com
Website: www.attrap-reves.com
